Member Satisfaction Commitment and Member Satisfaction and Complaints Handling Policy
Defined as per the decision of our Board of Directors dated 05.01.2010 and with the nr. 448c.
The Bursa Chamber of Commerce and Industry commits that;
it will handle the complaints of the members on time and effectively as per the Law Nr. 5174 and the concerned regulations,
all Chamber departments, especially the Board of Directors, and the staff will bear an active role in the resolution of complaints,
it will provide all types of resources for all stages from conveying the complaints to the Chamber to the resolution, that it will establish an effective work discipline to improve all services and processes, especially the Complaints Handling Policy, as per the suggestions of the members and the staff within the framework of the complaints conveyed in the context of the continuous improvement.
Member Satisfaction and Complaints Handling Policy;
The Bursa Chamber of Commerce and Industry
where necessary, provides all types of investments, subject to availability, with its staff for the resolution of complaints as soon as possible regarding all the services carried out as per the Law Nr. 5174 and the concerned regulations.